BRANDCONN DIGITAL
BrandConn Digital partnered with Aevolve to deploy an AI voice agent on their inbound line. The agent handles greeting, qualification, and routing before a human picks up, then logs each call into BrandConn's backend with tags so the team only sees calls that actually need them.
Industry
Digital Agency
Timeline
3 Weeks
Platform
Vapi + n8n
BrandConn was losing time on inbound calls that didn't need a human. The receptionist was the bottleneck, and senior staff kept getting pulled into low-value triage.
We deployed a Vapi voice agent on the inbound line. It handles greeting, qualification, and routing, then logs each call into BrandConn's backend with tags so the team sees who's actually worth a callback.
The workflow underneath connects calls to their CRM and notification stack. Anything the agent can't handle, it escalates with full context attached.
Voice agents fail when they sound robotic or hand off badly. We tuned the agent to BrandConn's tone and built escalation rules that match how their team actually triages.
Agent went live after a controlled rollout against a small slice of inbound traffic. Once it stabilized, BrandConn shifted full inbound through it.
The team now only picks up calls that need them, and every other call is logged, qualified, and routed without anyone noticing.
BrandConn Digital
Operations
BrandConn shows what voice agents look like when they're built for one specific job and tuned to the brand's tone. Not a chatbot pretending to be a phone system. A phone system that handles the calls humans don't need to.
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