01 · Insights
Notes from the work.
What we learn putting automation and AI into real operations: where it belongs, where it does not, and how to tell the difference before anything gets built.
AI or automation, how to decide one step at a time
Most workflows need less AI than the demo suggests. A step-by-step way to decide, using six possible answers for any step and one worked example, with the two real systems that taught us the method.
Claude Code for business operations
Claude Code started as a tool for programmers. Taken out of the developer's hands, it is a way to run the document-heavy parts of a business from plain files and instructions. Here is where it fits, where it does not, and how we decide.
n8n, Make or Claude Code, which one for which job
We have built client systems on all three. What each is good at, who ends up maintaining it, how each one fails, and the combination we reach for most often. No feature tables, no pricing, just what the jobs taught us.